Engineering and Professional Services

Engineering and Professional Services

At Seismic, we understand that enterprise networks are highly complex, and any new deployment in a multi-vendor infrastructure has to be carefully planned and strategically executed. In an increasingly mixed-vendor environment where customers have the ability to choose the best solution for a given functionality, the onus of designing and deploying solutions falls to the OEM or their certified partners. Our enterprise customers demand collaborative, mobile, security and feature-rich solutions for their users. The solutions we provide for new network undertakings reach a large number of stakeholders and impact a wide range of business processes.

Seismic has extensive experience in implementing communications networks for both enterprise and SMB customers. We are focused on developing collaborative communications solutions and supporting network infrastructures. Seismic offers comprehensive services to help our customers plan, design, implement, test and train - identifying ways to increase the speed of implementation as well as the ROI of new communications capabilities. During the deployment process, the focus is on providing support which minimize risks and bolsters security.

At Seismic, we have a specialized implementation team, within which each engineer performs a specific function according to his/her skill-set and expertise. Our implementation engineers are categorized into Software Specialists, Senior Software Specialists and Release Management Engineers.

The implementation cycle involves three stages :

Pre-deployment

Project management

Post-deployment

The pre-deployment phase is a critical one, as it enables the Seismic and our clients to establish clear objectives, deliverables, and timelines for the scope of work. Once developed, the solution design is validated with the client, ensuring the solution is functional and viable in the client’s environment. Site surveys; field and bandwidth tests; and traffic studies are conducted on the customer’s network to validate the proposed design. Interoperability testing notes and Integration notes are used to supplement the discussions.

The project management phase is the second step of the implementation cycle. Our certified project management resources, field technicians, remote technical engineers and software specialists work collectively on the implementation, handling each phase of the deployment through the cutover phase. Risks are assessed and mitigation/backup plans are set in place, along with implementation procedures to minimize disruptions and cost overruns within the project lifecycle.

Automated ticket creation : An automated ticket will be created if the issue is not resolved within the defined SLA.

Finally, the post-deployment phase involves application level and integration testing. Standard plans are drawn up to test every feature of the Avaya software that the customer has implemented. End-user acceptance testing is carried our during the cutover phase. Additionally, user training and system administration training is provided by an Avaya technical resource, with the goal of driving higher levels of adoption and achieving ROI objectives.

Today’s converged networks are increasingly complex, and it is entirely possible for product and network issues to crop up after the implementation is complete. To address these risks, Seismic has a three-part strategy :

Design reviews are conducted on the solution to ensure optimal performance. These reviews help to identify implementation risks that can be eliminated before the start of production.

Network readiness assessments are conducted by technicians using field tests, traffic and bandwidth studies of the network, and site surveys to make sure that our clients’ networks are ready for the deployment.

Seismic closely works with Avaya on any new product introduction to ensure that the latest information and insights are understood before the start of an engagement with the customer. Our senior engineers attend training sessions on new products that are introduced by Avaya to the market, and disseminate the knowledge gained with their teams.

Seismic Deployment Highlights :

Company : Lassonde Pappas

Location : Carney’s Point, NJ, USA

Category : Food & Beverage

Implementation : Our team migrated Avaya Legacy phone systems to Avaya Aura systems, as well as implemented SIP-based communication servers in the customer’s network to support ISPs that support SIP communication. Seismic engineers converted and migrated all of the client’s data across multiple locations from the legacy-PBX systems to the newer Aura communication systems.

Company : City National Bank

Location : Minneapolis, MN

Category : Banking & Finance

Implementation : Our team implemented Avaya Aura communication servers for the client’s main location, as well as survivable processors at several remote locations across the United States. Seismic engineers implemented call management systems for the bank’s call centre agents, and also implemented Avaya Enablement Services for recording the calls.