Seismic360 is an MSP – built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The AI Program Manager leads the development and execution of artificial intelligence initiatives designed to enhance Seismic360’s internal tooling, automation capabilities, and managed services delivery model. This role focuses on reducing cost-to-serve, improving service quality, and increasing operational efficiency through practical AI implementation. Reporting into the CTO organization, this position operates as a cross-functional orchestrator between engineering, automation, cloud operations, and customer stakeholders.

Key Responsibilities

• Identify high-impact AI opportunities across managed services operations and internal tooling.
• Develop business cases and prioritize AI initiatives aligned to operational efficiency and service quality goals.
• Lead cross-functional execution of AI programs from concept through deployment and adoption.
• Partner with Engineering and Automation teams to define technical requirements and implementation roadmaps.
• Ensure governance, risk management, and responsible AI practices are incorporated into deployments.
• Drive adoption of AI-enabled workflows across service delivery teams.
• Engage with customers to support AI-enhanced service delivery and future bespoke AI initiatives.
• Monitor performance impact and continuously refine AI-enabled processes.

Qualifications & Experience

• 7+ years of experience in program management, technology delivery, or automation leadership.
• Demonstrated experience implementing AI, machine learning, or advanced automation solutions in operational environments.
• Strong understanding of managed services operations and service delivery economics.
• Ability to translate business problems into technical execution plans.
• Experience working cross-functionally with engineering and operations teams.
• Strong stakeholder communication skills, including customer-facing experience.
• Familiarity with cloud platforms, automation frameworks, and AI tooling ecosystems preferred.

Work Environment & Travel

This position is remote. Up to 50% travel may be required to support customer engagements, leadership meetings, planning sessions, and cross-functional collaboration initiatives.

Reporting Structure

Reports to the Chief Technology Officer. This role does not include direct people management at launch.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Ability to travel as required by role expectations.

Seismic360 is an MSP – built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Executive Administrator serves as a strategic administrative partner to the CEO, COO, and CTO. This role operates as a Chief of Staff–light function, combining high-level executive support with strategic initiative tracking, cross-functional coordination, and operational follow-through. The position requires strong business acumen, exceptional organizational discipline, discretion, and the ability to manage priorities across multiple executives in a dynamic environment.

Key Responsibilities

Executive Support

• Manage complex calendars across CEO, COO, and CTO, ensuring alignment with strategic priorities.
• Coordinate domestic and international travel (up to 50% travel required).
• Prepare executive communications, board materials, leadership presentations, and reporting packages.
• Serve as liaison between executives and internal/external stakeholders.

Strategic & Operational Execution

• Track and monitor strategic initiatives across the executive team.
• Maintain executive dashboards, KPI trackers, and action logs.
• Ensure follow-through on cross-functional action items and executive directives.
• Coordinate quarterly planning sessions, leadership offsites, and executive operating rhythms.
• Partner with department leaders to maintain visibility and accountability on priorities.

Governance & Communication

• Support board meeting logistics, documentation, and materials preparation.
• Draft executive-level communications and internal announcements.
• Maintain strict confidentiality of sensitive business and personnel matters.
• Identify opportunities to improve executive workflow and communication cadence.

Qualifications & Experience

• Bachelor’s degree preferred or equivalent experience.
• 7+ years supporting senior executives, including direct C-level exposure.
• Demonstrated experience tracking strategic initiatives or operating rhythms.
• Exceptional organizational and prioritization skills.
• Strong written and verbal communication skills with executive presence.
• High degree of discretion, professionalism, and business judgment.
• Proficiency in Microsoft 365 or Google Workspace and project tracking tools.
• Ability to operate independently with minimal supervision.

Core Competencies

• Strategic Execution & Follow-Through
• Executive Presence & Professional Judgment
• Operational Discipline
• Cross-Functional Coordination
• Confidentiality & Integrity
• Adaptability & Resilience

Work Environment & Travel

This position may be remote or hybrid based on business needs. Up to 50% travel may be required to support executive meetings, leadership offsites, strategic planning sessions, and board activities.

Reporting Structure

This role supports the CEO, COO, and CTO. The Executive Administrator operates as a strategic coordination partner across the executive leadership team.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Ability to travel as required. Must be able to lift up to 15 pounds at times.

Seismic360 is an MSP – built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Program Manager supports execution of strategic initiatives under the direction of the Senior Director of Special Projects. This role is responsible for planning, coordinating, and tracking cross-functional programs to ensure timely delivery and operational alignment. This position does not include direct people management responsibilities.

Key Responsibilities

• Develop and maintain detailed program plans and timelines.
• Coordinate cross-functional stakeholders to ensure milestone alignment.
• Track risks, dependencies, and mitigation plans.
• Maintain executive reporting dashboards and status updates.
• Ensure documentation and governance standards are followed.
• Support post-project reviews and continuous improvement initiatives.

Qualifications & Experience

• 5+ years of program or project management experience.
• Strong organizational and analytical skills.
• Experience managing cross-functional initiatives.
• Proficiency in project tracking tools.
• Excellent communication and stakeholder coordination skills.

Work Environment & Travel

Remote role. Up to 25% travel may be required to support program execution, stakeholder meetings, leadership offsites, and strategic planning activities.

Reporting Structure

Reports to the Senior Director of Special Projects.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Seismic360 is an MSP – built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Automation Manager leads the execution and delivery of automation initiatives under the Director of Engineering & Automation. This role includes direct management of automation engineers and is responsible for delivery quality, performance management, and technical execution.

Key Responsibilities

• Lead and manage automation engineering team members.
• Oversee automation design, implementation, and optimization.
• Establish coding, testing, and deployment standards.
• Ensure delivery timelines and performance metrics are met.
• Partner with cross-functional leaders to align automation efforts with business priorities.
• Drive continuous improvement in automation frameworks and processes.

Qualifications & Experience

• 7+ years of technical engineering experience.
• 2+ years of direct team leadership.
• Strong background in automation frameworks and scripting.
• Experience operating in MSP or managed services environments preferred.
• Strong coaching and performance management capabilities.

Work Environment & Travel

Remote role. Up to 15% travel may be required to support engineering planning sessions, cross-functional collaboration, and operational reviews.

Reporting Structure

Reports to the Director of Engineering & Automation. Manages automation engineering staff.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Seismic360 is an MSP – built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Cloud Operations Lead provides day-to-day technical oversight and direction to cloud services personnel under the Senior Manager of Cloud Services. This role serves as a player-coach leader, ensuring operational stability, service quality, and execution discipline.

Key Responsibilities

• Provide daily oversight and technical direction to cloud operations staff.
• Monitor service performance, SLAs, and operational KPIs.
• Escalation point for complex cloud service incidents.
• Ensure adherence to operational standards and documentation practices.
• Support capacity planning and service optimization initiatives.
• Assist with onboarding and mentoring of junior cloud engineers.

Qualifications & Experience

• 5+ years of cloud infrastructure or managed services experience.
• Strong technical background in cloud platforms.
• Experience leading technical teams in an operational setting.
• Strong troubleshooting and escalation management skills.
• Excellent communication and organizational abilities.

Work Environment & Travel

Remote role. Up to 25% travel may be required to support operational reviews, customer engagements, leadership meetings, and planning sessions.

Reporting Structure

Reports to the Senior Manager of Cloud Services. Provides day-to-day oversight of cloud operations personnel.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

About the Company

Seismic360 is an MSP – built by MSP operators, for MSP realities.  Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Senior Manager, Cloud Services is responsible for managing day-to-day cloud service delivery and operational performance across assigned platforms and teams. This role ensures cloud services operate reliably, meet service level agreements, and continuously improve through automation, standardization, and operational discipline. The Senior Manager acts as a key leader between technical teams and senior leadership.

Mission

Deliver consistent, high-quality cloud services by leading teams, enforcing operational standards, and driving continuous improvement in availability, performance, and customer experience.

Key Responsibilities

– Manage daily operations of cloud services to ensure availability, reliability, and SLA compliance.
– Lead and support cloud engineering and operations teams.
– Oversee incident, problem, and change management activities.
– Monitor service performance metrics and take corrective action.
– Ensure proper execution of deployment and provisioning processes.
– Drive automation and process improvements.
– Support capacity planning and infrastructure optimization.
– Partner with peer managers and service delivery teams.
– Communicate service performance and risks to leadership.

Required Qualifications

– Bachelor’s degree or equivalent experience.
– 5–7 years of experience in cloud or managed services.
– Experience leading technical teams.
– Strong communication and problem-solving skills.

Preferred Qualifications

– Experience supporting 24×7 environments.
– Knowledge of ITIL or service management frameworks.
– Experience driving automation initiatives.

Key Relationships & Scope

Manages cloud services team members and works closely with Directors and peer managers. Collaborates with engineering, infrastructure, security, and customer-facing teams.

Impact Goals / Measures of Success

– Meet or exceed SLA targets.
– Reduce incident frequency and resolution time.
– Increase automation and operational efficiency.
– Develop and retain high-performing team members.

Travel

Up to 25% travel as required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

About the Company

Seismic360 is an MSP – built by MSP operators, for MSP realities.  Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Senior Director, Special Projects is responsible for leading complex, high-visibility, and cross-functional initiatives that are critical to business strategy, cloud transformation, and operational execution. This role plans, executes, and delivers multi-platform cloud programs and strategic initiatives, ensuring outcomes are achieved on time, within budget, and aligned to business objectives. The Senior Director operates with a high degree of autonomy and executive visibility, owning delivery, risk management, and stakeholder alignment end to end.

Mission

Drive the successful execution of strategic, enterprise-level initiatives by applying disciplined program management, cross-functional leadership, and operational rigor to deliver measurable business outcomes.

Key Responsibilities

– Lead complex, cross-functional special projects and strategic cloud programs.
– Define program scope, objectives, success criteria, and deliverables.
– Develop and manage comprehensive program plans, budgets, and risk registers.
– Direct cross-functional teams and third-party partners.
– Manage risks, issues, dependencies, and critical paths.
– Provide executive-level communication and reporting.
– Manage scope changes and develop contingency plans.
– Establish governance, best practices, and standards.
– Conduct program post-mortems and drive continuous improvement.
– Support pre-sales and strategic planning efforts.

Required Qualifications

– 10+ years of progressive program or project management experience.
– Experience managing complex programs in cloud or technology environments.
– Strong experience with program planning, budgeting, and reporting.
– Demonstrated executive-level communication skills.
– Strong sense of accountability and ownership.

Preferred Qualifications

– PMP, PgMP, ITIL, or equivalent certifications.
– Experience leading cloud transformations or managed services transitions.
– Experience with continuous improvement initiatives.

Impact Goals / Measures of Success

– Successful delivery of strategic initiatives on time and within budget.
– High stakeholder and customer satisfaction.
– Reduced executive escalations.
– Improved efficiency and time-to-value.

Travel

Up to 25% travel, based on program needs.

Physical Requirements

Standard physical requirements apply.

About the Company

Seismic360 is an MSP – built by MSP operators, for MSP realities.  Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Senior Director, Cloud Services is responsible for the strategic leadership, scalability, and operational excellence of cloud services delivered to customers. This role provides senior-level oversight of cloud service delivery, operational support systems (OSS), and business support systems (BSS), ensuring services consistently meet or exceed defined service level agreements. The Senior Director partners closely with executive leadership to align cloud services strategy with business growth and customer outcomes.

Mission

Provide strategic and operational leadership to ensure cloud services are delivered with exceptional availability, performance, and SLA compliance while driving automation, scalability, and continuous improvement across the organization.

Key Responsibilities

– Provide senior leadership and strategic direction for cloud services and operations.
– Own accountability for availability, reliability, performance, and SLA compliance.
– Oversee incident, problem, and service fault management at enterprise scale.
– Direct and optimize OSS and BSS platforms.
– Lead cloud infrastructure strategy across compute, storage, and network platforms.
– Drive automation, standardization, and operational excellence initiatives.
– Guide long-term capacity planning, performance optimization, and cost efficiency.
– Oversee deployment, provisioning, and lifecycle management of cloud services.
– Partner with executive leadership on cloud services strategy.
– Lead and develop senior leaders and managers.

Required Qualifications

– Bachelor’s degree or equivalent experience.
– 8+ years of progressive leadership experience in cloud or managed services.
– Demonstrated expertise in cloud computing platforms and service delivery models.
– Deep knowledge of enterprise cloud architectures.
– Strong executive communication and leadership skills.

Preferred Qualifications

– Experience leading large-scale or multi-region cloud organizations.
– Strong financial and commercial acumen.
– Track record of operational transformation and automation.

Key Relationships & Scope

Senior leader within the Services organization with enterprise-wide influence. Partners with executive leadership, engineering, security, and infrastructure teams. Engages with strategic customers and partners on service performance and outcomes.

Impact Goals / Measures of Success

– Deliver consistent, high-availability cloud services meeting or exceeding SLAs.
– Scale operations to support business growth.
– Improve efficiency through automation and standardization.
– Develop a strong leadership bench.

Travel

Up to 25% travel as required

Physical Requirements

Standard physical requirements apply.

About the Company

Seismic360 is an MSP – built by MSP operators, for MSP realities.  Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Senior Data Center Engineer, Cloud Operations is responsible for the design, installation, and ongoing operational support of cloud data center infrastructure. This role ensures the reliability, stability, and scalability of core cloud data centers by managing capacity, maintaining design standards, and supporting customer and internal cloud initiatives. The Senior Data Center Engineer serves as a technical expert and escalation point for complex infrastructure challenges.

Mission

Ensure cloud data center infrastructure is designed, operated, and maintained to deliver high availability, performance, and scalability while supporting customer requirements and future growth.

Key Responsibilities

– Design, implement, and maintain data center networking and infrastructure to support cloud operations.
– Support installation, configuration, and troubleshooting of customer and internal cloud infrastructure.
– Serve as an escalation point for complex infrastructure and operational issues.
– Maintain capacity across space, power, networking, compute, memory, and storage resources.
– Monitor infrastructure health and performance.
– Develop recommendations for future growth and capacity planning.
– Research and evaluate new and emerging technologies.
– Participate in on-call rotations.
– Collaborate with engineering and cloud services teams.

Required Qualifications

– Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
– 7+ years of data center or cloud infrastructure experience.
– Strong experience with VMware and virtualization platforms.
– Experience with Dell servers, SAN technologies, and enterprise networking.
– Advanced networking experience with Cisco IOS, routing protocols, firewall configuration, and iSCSI.
– Experience with Extreme Networking and Palo Alto platforms.
– Strong communication skills and customer-facing experience.

Preferred Qualifications

– Industry certifications such as CCNA or VMware.
– Experience in managed cloud or multi-tenant environments.

Key Relationships & Scope

Works closely with Data Center Operations leadership, cloud engineers, and service delivery teams. Interfaces with customers as needed for installation and troubleshooting.

Impact Goals / Measures of Success

– Maintain stable, reliable, and scalable data center infrastructure.
– Align capacity planning with business growth.
– Reduce incidents through proactive infrastructure management.

Travel

Travel as needed to support data center operations.

Physical Requirements

Standard physical requirements apply

About the Company

Seismic360 is an MSP – built by MSP operators, for MSP realities.  Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Director of Engineering & Automation provides strategic and technical leadership for cloud engineering, DevOps, and automation functions supporting highly available cloud and telephony platforms. This role is accountable for platform reliability, automation maturity, and engineering excellence, while partnering closely with operations, product, and service delivery teams.

Mission

Build and lead a high-performing engineering and automation organization that delivers resilient, secure, and highly automated cloud platforms.

Key Responsibilities

– Lead cloud engineering, DevOps, and automation teams.
– Own platform reliability, availability, and SLA performance.
– Define and execute engineering and automation strategy.
– Drive CI/CD, infrastructure-as-code, and deployment automation.
– Establish monitoring and proactive issue detection standards.
– Reduce MTTR through tooling and automation.
– Partner with operations and service delivery leaders.
– Guide capacity planning and performance optimization.
– Evaluate and adopt new tools and technologies.
– Lead and develop engineering managers and senior engineers.

Required Qualifications

– Bachelor’s degree or equivalent experience.
– 10+ years of cloud engineering or DevOps experience.
– Strong leadership experience.
– Deep knowledge of cloud platforms and automation.
– Strong networking and telephony knowledge.
– Excellent communication skills.

Preferred Qualifications

– Experience delivering large-scale automation initiatives.
– Programming or scripting experience.
– Containers and orchestration experience.

Impact Goals / Measures of Success

– Improve platform availability and SLA adherence.
– Reduce MTTR and operational toil.
– Increase deployment speed and time-to-revenue.

Travel

Up to 15% travel as required.

Physical Requirements

Standard physical requirements apply.