Department: Services      
Reports To: Director or Senior Director, Cloud Services      
Location: Remote      
Employment Type: Full-Time    
FLSA Status: Exempt

About the Company

Seismic360 is an MSP – built by MSP operators, for MSP realities.  Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Senior Manager, Cloud Services is responsible for managing day-to-day cloud service delivery and operational performance across assigned platforms and teams. This role ensures cloud services operate reliably, meet service level agreements, and continuously improve through automation, standardization, and operational discipline. The Senior Manager acts as a key leader between technical teams and senior leadership.

Mission

Deliver consistent, high-quality cloud services by leading teams, enforcing operational standards, and driving continuous improvement in availability, performance, and customer experience.

Key Responsibilities

– Manage daily operations of cloud services to ensure availability, reliability, and SLA compliance.
– Lead and support cloud engineering and operations teams.
– Oversee incident, problem, and change management activities.
– Monitor service performance metrics and take corrective action.
– Ensure proper execution of deployment and provisioning processes.
– Drive automation and process improvements.
– Support capacity planning and infrastructure optimization.
– Partner with peer managers and service delivery teams.
– Communicate service performance and risks to leadership.

Required Qualifications

– Bachelor’s degree or equivalent experience.
– 5–7 years of experience in cloud or managed services.
– Experience leading technical teams.
– Strong communication and problem-solving skills.

Preferred Qualifications

– Experience supporting 24×7 environments.
– Knowledge of ITIL or service management frameworks.
– Experience driving automation initiatives.

Key Relationships & Scope

Manages cloud services team members and works closely with Directors and peer managers. Collaborates with engineering, infrastructure, security, and customer-facing teams.

Impact Goals / Measures of Success

– Meet or exceed SLA targets.
– Reduce incident frequency and resolution time.
– Increase automation and operational efficiency.
– Develop and retain high-performing team members.

Travel

Up to 25% travel as required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.