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Frequently Asked Questions
What are the potential cost benefits of partnering with an offshore MSP?
Partnering with Seismic offers numerous benefits, including reduced labor costs by 30%- 50%, increased productivity from round-theclock coverage, and the ability to scale without the cost of hiring, training, and onboarding.
Can I use my preferred RMM/ITSM solution, or do I need to switch to yours?
Yes! You can keep your existing RMM/ITSM platform, and we’ll integrate Serv360 behind the scenes to for seamless support delivery. We also offer pre-built connectors to facilitate integration with the most popular platforms on the market.
Do you offer white-label service delivery?
Yes, Seismic offers full white-label support. We integrate seamlessly into your workflows and become your invisible support team, enabling you to confidently support a wider range of clients and technologies.
What’s the communication process like with an offshore team? How do you manage time zones?
Our cloud-native ITSM platform, Serv360 ,acts as the multi-channel, central hub for service delivery and communication. Our teams are available 24×7, across all time zones, to ensure prompt response times.
How does Seismic ensure consistent service quality with an offshore team?
We prioritize quality, leveraging our proprietary quality assurance software – impAct – to drive results and ensure full SLA compliance.