Department: Services
Reports To: Director or Senior Director, Cloud Services
Location: Remote
Employment Type: Full-Time
FLSA Status: Exempt
About the Company
Seismic360 is an MSP - built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.
Position Summary
The Senior Manager, Cloud Services is responsible for managing day-to-day cloud service delivery and operational performance across assigned platforms and teams. This role ensures cloud services operate reliably, meet service level agreements, and continuously improve through automation, standardization, and operational discipline. The Senior Manager acts as a key leader between technical teams and senior leadership.
Mission
Deliver consistent, high-quality cloud services by leading teams, enforcing operational standards, and driving continuous improvement in availability, performance, and customer experience.
Key Responsibilities
- Manage daily operations of cloud services to ensure availability, reliability, and SLA compliance.
- Lead and support cloud engineering and operations teams.
- Oversee incident, problem, and change management activities.
- Monitor service performance metrics and take corrective action.
- Ensure proper execution of deployment and provisioning processes.
- Drive automation and process improvements.
- Support capacity planning and infrastructure optimization.
- Partner with peer managers and service delivery teams.
- Communicate service performance and risks to leadership.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 5–7 years of experience in cloud or managed services.
- Experience leading technical teams.
- Strong communication and problem-solving skills.
Preferred Qualifications
- Experience supporting 24x7 environments.
- Knowledge of ITIL or service management frameworks.
- Experience driving automation initiatives.
Key Relationships & Scope
Manages cloud services team members and works closely with Directors and peer managers. Collaborates with engineering, infrastructure, security, and customer-facing teams.
Impact Goals / Measures of Success
- Meet or exceed SLA targets.
- Reduce incident frequency and resolution time.
- Increase automation and operational efficiency.
- Develop and retain high-performing team members.
Travel
Up to 25% travel as required
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.
Job Features
Department: Services Reports To: Director or Senior Director, Cloud Services Location: Remote Employment Ty...View more
Department: Cloud Operations / Enterprise Programs
Reports To: Chief Technology Officer
Location: Remote
Employment Type: Full-Time
FLSA Status: Exempt
About the Company
Seismic360 is an MSP - built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.
Position Summary
The Senior Director, Special Projects is responsible for leading complex, high-visibility, and cross-functional initiatives that are critical to business strategy, cloud transformation, and operational execution. This role plans, executes, and delivers multi-platform cloud programs and strategic initiatives, ensuring outcomes are achieved on time, within budget, and aligned to business objectives. The Senior Director operates with a high degree of autonomy and executive visibility, owning delivery, risk management, and stakeholder alignment end to end.
Mission
Drive the successful execution of strategic, enterprise-level initiatives by applying disciplined program management, cross-functional leadership, and operational rigor to deliver measurable business outcomes.
Key Responsibilities
- Lead complex, cross-functional special projects and strategic cloud programs.
- Define program scope, objectives, success criteria, and deliverables.
- Develop and manage comprehensive program plans, budgets, and risk registers.
- Direct cross-functional teams and third-party partners.
- Manage risks, issues, dependencies, and critical paths.
- Provide executive-level communication and reporting.
- Manage scope changes and develop contingency plans.
- Establish governance, best practices, and standards.
- Conduct program post-mortems and drive continuous improvement.
- Support pre-sales and strategic planning efforts.
Required Qualifications
- 10+ years of progressive program or project management experience.
- Experience managing complex programs in cloud or technology environments.
- Strong experience with program planning, budgeting, and reporting.
- Demonstrated executive-level communication skills.
- Strong sense of accountability and ownership.
Preferred Qualifications
- PMP, PgMP, ITIL, or equivalent certifications.
- Experience leading cloud transformations or managed services transitions.
- Experience with continuous improvement initiatives.
Impact Goals / Measures of Success
- Successful delivery of strategic initiatives on time and within budget.
- High stakeholder and customer satisfaction.
- Reduced executive escalations.
- Improved efficiency and time-to-value.
Travel
Up to 25% travel, based on program needs.
Physical Requirements
Standard physical requirements apply.
Job Features
Department: Cloud Operations / Enterprise Programs Reports To: Chief Technology Officer Location: Remote Em...View more
Department: Services
Reports To: Chief Operating Officer
Location: Remote
Employment Type: Full-Time
FLSA Status: Exempt
About the Company
Seismic360 is an MSP - built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.
Position Summary
The Senior Director, Cloud Services is responsible for the strategic leadership, scalability, and operational excellence of cloud services delivered to customers. This role provides senior-level oversight of cloud service delivery, operational support systems (OSS), and business support systems (BSS), ensuring services consistently meet or exceed defined service level agreements. The Senior Director partners closely with executive leadership to align cloud services strategy with business growth and customer outcomes.
Mission
Provide strategic and operational leadership to ensure cloud services are delivered with exceptional availability, performance, and SLA compliance while driving automation, scalability, and continuous improvement across the organization.
Key Responsibilities
- Provide senior leadership and strategic direction for cloud services and operations.
- Own accountability for availability, reliability, performance, and SLA compliance.
- Oversee incident, problem, and service fault management at enterprise scale.
- Direct and optimize OSS and BSS platforms.
- Lead cloud infrastructure strategy across compute, storage, and network platforms.
- Drive automation, standardization, and operational excellence initiatives.
- Guide long-term capacity planning, performance optimization, and cost efficiency.
- Oversee deployment, provisioning, and lifecycle management of cloud services.
- Partner with executive leadership on cloud services strategy.
- Lead and develop senior leaders and managers.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 8+ years of progressive leadership experience in cloud or managed services.
- Demonstrated expertise in cloud computing platforms and service delivery models.
- Deep knowledge of enterprise cloud architectures.
- Strong executive communication and leadership skills.
Preferred Qualifications
- Experience leading large-scale or multi-region cloud organizations.
- Strong financial and commercial acumen.
- Track record of operational transformation and automation.
Key Relationships & Scope
Senior leader within the Services organization with enterprise-wide influence. Partners with executive leadership, engineering, security, and infrastructure teams. Engages with strategic customers and partners on service performance and outcomes.
Impact Goals / Measures of Success
- Deliver consistent, high-availability cloud services meeting or exceeding SLAs.
- Scale operations to support business growth.
- Improve efficiency through automation and standardization.
- Develop a strong leadership bench.
Travel
Up to 25% travel as required
Physical Requirements
Standard physical requirements apply.
Job Features
Department: Services Reports To: Chief Operating Officer Location: Remote Employment Type: Full-Time ...View more
Department: Services
Reports To: Director, Data Center Operations
Location: Remote
Employment Type: Full-Time
FLSA Status: Exempt
About the Company
Seismic360 is an MSP - built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.
Position Summary
The Senior Data Center Engineer, Cloud Operations is responsible for the design, installation, and ongoing operational support of cloud data center infrastructure. This role ensures the reliability, stability, and scalability of core cloud data centers by managing capacity, maintaining design standards, and supporting customer and internal cloud initiatives. The Senior Data Center Engineer serves as a technical expert and escalation point for complex infrastructure challenges.
Mission
Ensure cloud data center infrastructure is designed, operated, and maintained to deliver high availability, performance, and scalability while supporting customer requirements and future growth.
Key Responsibilities
- Design, implement, and maintain data center networking and infrastructure to support cloud operations.
- Support installation, configuration, and troubleshooting of customer and internal cloud infrastructure.
- Serve as an escalation point for complex infrastructure and operational issues.
- Maintain capacity across space, power, networking, compute, memory, and storage resources.
- Monitor infrastructure health and performance.
- Develop recommendations for future growth and capacity planning.
- Research and evaluate new and emerging technologies.
- Participate in on-call rotations.
- Collaborate with engineering and cloud services teams.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
- 7+ years of data center or cloud infrastructure experience.
- Strong experience with VMware and virtualization platforms.
- Experience with Dell servers, SAN technologies, and enterprise networking.
- Advanced networking experience with Cisco IOS, routing protocols, firewall configuration, and iSCSI.
- Experience with Extreme Networking and Palo Alto platforms.
- Strong communication skills and customer-facing experience.
Preferred Qualifications
- Industry certifications such as CCNA or VMware.
- Experience in managed cloud or multi-tenant environments.
Key Relationships & Scope
Works closely with Data Center Operations leadership, cloud engineers, and service delivery teams. Interfaces with customers as needed for installation and troubleshooting.
Impact Goals / Measures of Success
- Maintain stable, reliable, and scalable data center infrastructure.
- Align capacity planning with business growth.
- Reduce incidents through proactive infrastructure management.
Travel
Travel as needed to support data center operations.
Physical Requirements
Standard physical requirements apply
Job Features
Department: Services Reports To: Director, Data Center Operations Location: Remote Employment Type: Full-Time FL...View more
Department: Cloud / Shared Services
Reports To: Chief Technology Officer
Location: Remote
Employment Type: Full-Time
FLSA Status: Exempt
About the Company
Seismic360 is an MSP - built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.
Position Summary
The Director of Engineering & Automation provides strategic and technical leadership for cloud engineering, DevOps, and automation functions supporting highly available cloud and telephony platforms. This role is accountable for platform reliability, automation maturity, and engineering excellence, while partnering closely with operations, product, and service delivery teams.
Mission
Build and lead a high-performing engineering and automation organization that delivers resilient, secure, and highly automated cloud platforms.
Key Responsibilities
- Lead cloud engineering, DevOps, and automation teams.
- Own platform reliability, availability, and SLA performance.
- Define and execute engineering and automation strategy.
- Drive CI/CD, infrastructure-as-code, and deployment automation.
- Establish monitoring and proactive issue detection standards.
- Reduce MTTR through tooling and automation.
- Partner with operations and service delivery leaders.
- Guide capacity planning and performance optimization.
- Evaluate and adopt new tools and technologies.
- Lead and develop engineering managers and senior engineers.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 10+ years of cloud engineering or DevOps experience.
- Strong leadership experience.
- Deep knowledge of cloud platforms and automation.
- Strong networking and telephony knowledge.
- Excellent communication skills.
Preferred Qualifications
- Experience delivering large-scale automation initiatives.
- Programming or scripting experience.
- Containers and orchestration experience.
Impact Goals / Measures of Success
- Improve platform availability and SLA adherence.
- Reduce MTTR and operational toil.
- Increase deployment speed and time-to-revenue.
Travel
Up to 15% travel as required.
Physical Requirements
Standard physical requirements apply.
Job Features
Department: Cloud / Shared Services Reports To: Chief Technology Officer Location: Remote Employment Type: ...View more
Department: Cloud / Services
Reports To: Senior Director or VP, Cloud Services
Location: Remote
Employment Type: Full-Time
FLSA Status: Exempt
About the Company
Seismic360 is an MSP - built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.
Position Summary
The Principal Solutions Architect serves as the senior technical authority for complex customer solutions, spanning pre-sales engagement through deployment and ongoing lifecycle support. This role owns solution strategy, technical risk, and architectural integrity across multi-vendor, multi-domain cloud and collaboration environments. The Principal Solutions Architect partners with executive stakeholders, delivery teams, and customers to ensure solutions align with business objectives and scalability goals.
Mission
Define, govern, and evolve solution architectures that accelerate customer outcomes, reduce delivery risk, and enable scalable, repeatable service delivery.
Key Responsibilities
- Develop and execute end-to-end solution strategies for complex customer deployments.
- Act as a technical visionary driving continuous improvement.
- Serve as senior technical authority from contract through Day 2 operations.
- Partner with sales and business development as a subject matter expert.
- Lead solution design, discovery, and requirements gathering.
- Own technical risk management and architectural governance.
- Review and approve scopes of work and solution documentation.
- Define and maintain standard architectures and methodologies.
- Communicate solution strategy and risks to executive stakeholders.
Required Qualifications
- 15+ years of technical or operational experience.
- Bachelor’s degree or equivalent experience.
- Deep expertise across collaboration, networking, virtualization, and infrastructure.
- Strong background in service-oriented delivery models.
- Excellent communication and executive presentation skills.
Preferred Qualifications
- Experience with SD-WAN, hybrid cloud, and public cloud.
- Experience integrating multi-vendor solutions.
- Leadership or mentoring experience.
Impact Goals / Measures of Success
- Reduce customer time-to-value.
- Establish standard solution architectures.
- Improve delivery quality and reduce technical risk.
Travel
Less than 40% travel.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.
Job Features
Department: Cloud / Services Reports To: Senior Director or VP, Cloud Services Location: Remote Employment ...View more
Department: Services
Reports To: Chief Operating Officer
Location: Remote
Employment Type: Full-Time
FLSA Status: Exempt
About the Company
Seismic360 is an MSP - built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.
Position Summary
The Director, Cloud Services is responsible for ensuring the availability, performance, and compliance of cloud services delivered to customers. This role oversees cloud service delivery, operational support systems (OSS), and business support systems (BSS), ensuring services meet defined service level agreements.
Mission
Ensure cloud services are delivered with high availability, operational excellence, and consistent SLA compliance while driving automation, scalability, and continuous service improvement.
Key Responsibilities
Lead end-to-end delivery of cloud services.
Manage cloud infrastructure and service performance.
Drive automation and operational excellence.
Lead and develop cloud services teams.
Required Qualifications
Bachelor’s degree or equivalent experience.
5+ years of cloud or service delivery experience.
Preferred Qualifications
Automation and process optimization experience.
Travel
Up to 25% travel as required.
Physical Requirements
Standard physical requirements apply.
Job Features
Department: Services Reports To: Chief Operating Officer Location: Remote Employment Type: Full-Time ...View more
