About Seismic360

Seismic360 is an MSP – built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The AI Program Manager leads the development and execution of artificial intelligence initiatives designed to enhance Seismic360’s internal tooling, automation capabilities, and managed services delivery model. This role focuses on reducing cost-to-serve, improving service quality, and increasing operational efficiency through practical AI implementation. Reporting into the CTO organization, this position operates as a cross-functional orchestrator between engineering, automation, cloud operations, and customer stakeholders.

Key Responsibilities

• Identify high-impact AI opportunities across managed services operations and internal tooling.
• Develop business cases and prioritize AI initiatives aligned to operational efficiency and service quality goals.
• Lead cross-functional execution of AI programs from concept through deployment and adoption.
• Partner with Engineering and Automation teams to define technical requirements and implementation roadmaps.
• Ensure governance, risk management, and responsible AI practices are incorporated into deployments.
• Drive adoption of AI-enabled workflows across service delivery teams.
• Engage with customers to support AI-enhanced service delivery and future bespoke AI initiatives.
• Monitor performance impact and continuously refine AI-enabled processes.

Qualifications & Experience

• 7+ years of experience in program management, technology delivery, or automation leadership.
• Demonstrated experience implementing AI, machine learning, or advanced automation solutions in operational environments.
• Strong understanding of managed services operations and service delivery economics.
• Ability to translate business problems into technical execution plans.
• Experience working cross-functionally with engineering and operations teams.
• Strong stakeholder communication skills, including customer-facing experience.
• Familiarity with cloud platforms, automation frameworks, and AI tooling ecosystems preferred.

Work Environment & Travel

This position is remote. Up to 50% travel may be required to support customer engagements, leadership meetings, planning sessions, and cross-functional collaboration initiatives.

Reporting Structure

Reports to the Chief Technology Officer. This role does not include direct people management at launch.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Ability to travel as required by role expectations.