About Seismic360

Seismic360 is an MSP – built by MSP operators, for MSP realities. Founded and run by MSP veterans, Seismic delivers managed IT, Unified Communications, security services, and telecom expense management while operating as a strategic delivery extension for MSPs, VARs, integrators, OEMs, and cloud communications providers worldwide.

Position Summary

The Cloud Operations Lead provides day-to-day technical oversight and direction to cloud services personnel under the Senior Manager of Cloud Services. This role serves as a player-coach leader, ensuring operational stability, service quality, and execution discipline.

Key Responsibilities

• Provide daily oversight and technical direction to cloud operations staff.
• Monitor service performance, SLAs, and operational KPIs.
• Escalation point for complex cloud service incidents.
• Ensure adherence to operational standards and documentation practices.
• Support capacity planning and service optimization initiatives.
• Assist with onboarding and mentoring of junior cloud engineers.

Qualifications & Experience

• 5+ years of cloud infrastructure or managed services experience.
• Strong technical background in cloud platforms.
• Experience leading technical teams in an operational setting.
• Strong troubleshooting and escalation management skills.
• Excellent communication and organizational abilities.

Work Environment & Travel

Remote role. Up to 25% travel may be required to support operational reviews, customer engagements, leadership meetings, and planning sessions.

Reporting Structure

Reports to the Senior Manager of Cloud Services. Provides day-to-day oversight of cloud operations personnel.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.