AI can be broadly defined as a series of computers carrying out their own, autonomous tasks, and utilizing machine learning to obtain foresight and make better choices towards their tasks. The majority of early investments in AI were concentrated on optimizing customer discussion workflows. Some increasingly-common examples of AI in practice are its applications towards […]

Event Monitoring is an integral part of remote monitoring, which involves maintaining a customer’s voice network through an organized system of product alarms. To manage event monitoring for its clients, Seismic uses a combination of SM diagnostic tools, interventions, and resolutions which are carried out by a team of remote technicians and engineers. Over the […]

Advantage Care Physicians is one of the largest medical groups in the New York metro area, serving half a million patients with 36 offices across the boroughs of Manhattan, Brooklyn, Queens and Staten Island, as well as Long Island. When ACP required assistance in configuring customized messages for their night service and holiday schedule, they […]

From the advent of telecom-based communications, technological evolution has been happening at a breakneck pace. From the early days of rotary dial phones and tone dialing quickly came voice-over IP and IP telephony. These technologies changed the world of telecommunications as traditional TDM technology transformed into VOIP. While the industry was settling down with the […]

With the rise of cloud computing and cloud services, vigilance towards security in the cloud is ever more critical. As more businesses transition to the cloud, it is imperative to protect critical information from theft, data leakage and deletion. Malicious attacks on cloud networks can cause loss or theft of intellectual property; create compliance violations […]

Cloud-based phone systems are a phone service delivered via the internet. Other terms include “internet based phone system” or more commonly “VoIP” (Voice over Internet Protocol). All of these refer to a group of phones that work together to route calls using an internet connection. A VoIP cloud-based phone system doesn’t rely on traditional on-premise […]