If you’re reading this – whether you’re a managed service, cloud communications, or IT service provider – you probably already know that scaling IT operations isn’t easy. One minute, you’re managing a tight, nimble team and crushing your client’s deadlines. The next, your team’s spread thinner than cheap peanut butter because your client list just doubled—and you don’t have the talent to scale up.
You’ve tried posting job ads, but after wading through a sea of resumes that either oversell or undersell, you start to wonder if there’s a better way to handle your operations without having to take up knitting just to de-stress.
Sound familiar? Well, take comfort in knowing you’re not alone. Hundreds of MSPs, cloud communications, and IT service providers are facing similar struggles, like:
Talent Shortages
Finding qualified IT professionals in this market is like trying to find a shiny Charizard—rare, elusive, and everyone else is after them, too. It’s not exactly the ideal hiring situation. IT talent is in such high demand that even offering a competitive salary and an excellent benefits package won’t guarantee a hire. And the ones with the industry expertise you need probably have three other offers on the table already.
Ballooning Hiring Costs
Even if you can find local talent, keeping them on the payroll isn’t cheap. Between competitive salaries, benefits, and perks, hiring in-house talent can quickly drain even the roomiest MSP budget. And let’s not even get into the hidden costs of turnover—it’s like a bad breakup, only you’re still paying for the things they leave behind when they move on to greener pastures.
Lack of Quality Control
When you’re under pressure to hire and hire fast, the temptation to settle for “good enough” can be strong. Unfortunately, this usually results in work that’s, shall we say, less than stellar. And less-than-stellar results usually lead to unhappy clients. Unhappy clients? Not great for business growth.
Unpredictable Staffing Needs
For MSPs and other providers, IT staffing needs can vary widely from one extreme to another. You might find yourself overstaffed during quiet periods, only to be blindsided by a sudden surge of projects that leaves you short-handed. This inconsistency makes it tough to keep morale high and productivity flowing.
Project Management Woes
As your clients’ projects become more complex, so does their demand for specialized expertise. When you suddenly find yourself with a new customer that needs expertise you don’t have, panic sets in. You could try convincing your team to learn new skills overnight or explore a more sensible solution.
These problems are real, but guess what? They’re also solvable. Cue outsourced IT staff augmentation services (try saying that three times fast).
How Outsourced IT Staff Augmentation Saves the Day for MSPs
Outsourced IT staff augmentation is a cost-effective way to fill talent gaps and help your clients more easily without all the typical headaches. You work with an outsourcing company to add IT pros with the specialized skills you need to your team without worrying about recruitment, onboarding, or turnover.
It’s like having your cake and eating it too—if that cake also helped you finish projects on time and under budget. With outsourced IT solutions from an outsourcing provider like Seismic, you get:
Access to a Global Talent Pool
With outsourcing from Seismic, MSPs, CSPs, and IT service providers are not limited to hires within a twenty-five-mile radius. You gain access to trained IT professionals worldwide with expertise in cloud computing, cybersecurity, and all the other technical expertise your projects need, whether it’s on a full-time or part-time basis.
Massive Cost Savings
Hiring local staff? Expensive, even with traditional managed IT or communication services. Hiring outsourced staff? Much more budget-friendly. Salaries and operational costs in many regions are significantly lower, so you can scale up your team without scaling up your spending. You only pay for the time and expertise you actually need, stretching your budget further without sacrificing quality.
Super-Scalable IT Services
Need an extra pair of hands for a week? Done. Need a full team for a long-term project? Also done. Outsourced IT staff augmentation with Seismic is as flexible as you need it to be. Whether it’s full-time, part-time, or project-based, you only pay for what you need—no more, no less.
Expertise on Demand
Remember that sinking feeling when a client suddenly demands a skill set you don’t have? With IT outsourcing solutions from Seismic, MSPs like you can fill that gap instantly. Whether you need a network architect, a cloud security whiz, or talented software developers to help you untangle that nightmare of code, there’s someone ready to step in and save the day.
No More Growing Pains
Outsourced IT staff augmentation from Seismic lets you scale at your own pace without worrying about overstaffing, under-resourcing, or burning out your existing team. You’ll be free to grow without the logistical headache of constant employee acquisition, instruction, and churn.
Why MSPs Choose Seismic for Outsourced IT Staff Augmentation
At this point, you’re probably wondering: “This all sounds great, but what’s so great about Seismic’s managed services specifically?” We’re glad you asked. Here’s what sets us apart from other outsourcing companies:
Certified IT Professionals: With Seismic’s outsourcing services, you won’t get random freelancers with questionable credentials. All our outsourced team members are certified IT professionals with a wide range of skills, from cloud solutions and network security to software testing and development. No matter your needs—whether they’re role-based or not—we’ve got the right person ready to jump right in and get the job done.
Dedicated or Shared Resources—Your Call: Maybe you need a dedicated team of skilled software engineers working exclusively on a few big software development projects. Or maybe you only need a single IT professional for a few hours a day. Seismic offers shared and dedicated resources (aka an FTE or full-time equivalent), allowing MSPs to choose the setup that makes sense for their business.
Choose Your Own Engagement Style: We also let MSPs and IT service providers choose how you want to manage your teams! Prefer a hands-on approach? With our Extended Team option, you can integrate your new resources into existing teams quickly and easily. Rather have us handle everything for you? Then, you can choose our Managed Team plan, where we’re responsible for our team members, goals, and deliverables from soup to nuts.
Always-On Support: With operations that run 24/7, Seismic ensures you – and your customers – are never left stranded. Need support at 3 a.m.? No problem. Our global teams work across time zones, so someone is always available to handle issues as they arise. It’s like having a team that never sleeps (but in a totally healthy, non-creepy way).
And the results of our outsourced services speak for themselves! Check out these reviews from some of our clients:
“Seismic’s highly skilled team delivers exceptional work, provides flexibility inside our own staffing models, and is truly an extension of our brand. By partnering with Seismic, we can extend our resources and support more clients.” -EVP, Leading TSB
“We partnered with Seismic because they understand our business. [Through their outsourcing services] they have helped us become more efficient…and consistently go above and beyond to ensure an outstanding customer experience.” -Sr. Director, C1
Ready to Get Growing? Then You’re Ready for Seismic
At the end of the day, whether you’re an IT service or a cloud communications provider, growing to fit your clients’ IT needs doesn’t have to mean sleepless nights and endless job postings. With outsourcing services, you can expand your team as needed, without the stress and without breaking the bank. And with Seismic by your side, you’ll have the flexibility, expertise, and 24/7 coverage you need to handle whatever new customers throw at you.
Don’t wait for growth to overwhelm you—be ready for it with Seismic’s outsourcing services. Because succeeding as an MSP doesn’t have to mean sleepless nights and endless job postings. Reach out to us today, and let us handle the talent gap while you handle the bigger picture.
