Managed Services

Seismic Managed Services

24/7 SLA-Based Monitoring & Management IT Infrastructures & UC Environments

Tap into Our Well-Trained & Highly Specialized Talent Pool

When you partner with Seismic, you can instantly tap into our vast pool of talent. We offer 24/7 year-round service & support.

Our Tier 1, Tier 2, and Tier 3 engineers have a unique collective knowledge & expertise. They can assist with anything from basic
troubleshooting to in-depth problem solving of both general network issues and UC-specific network issues.

 

For issues that have escalated to Tier 2, our experienced and knowledgeable technicians can engage in solving higher-level problems such as issues with voice & video quality or verifying the endpoints monitoring, etc.

Each of our Tier 3 engineers is highly trained and has specialized individual expertise in a targeted number of products and solutions. They resolve high-level & complex issues with laser-like precision.

Maintain Effective Operations with Better Event
Monitoring & Incident Management

At Seismic, we blend our years of experience in service delivery and our command over ITSM tools to help you maintain effective operations. We are completely ITSM tool agnostic, but we also have our own purpose-built, cloud-enabled tool, Serv360 that maximizes our service.

  • Triage and troubleshoot alarms quickly with our team's proactive monitoring.
  • Our system automatically creates tickets for unresolved issues.
  • Ensure fast end-to-end resolution with timely escalation.
  • Stay up and running with our team's high availability.
    Our team works directly with clients to...

  • We promise proactive and speedy communication.
  • The Seismic team works within the boundaries of the stipulated SLAs.
  • Seismic team members stay on-call untill an issue is resolved. Period.
  • Our monitoring team assists onsite technicians.

  • Phone system move, add, change, and delete requests
  • Voicemail password add, modify, and delete requests
  • Coverage path or pickup group assignments
  • Phone button assignments
  • Attendant console changes
  • System lists and directory changes
  • Class of restriction and class of service
  • Feature access codes
  • User/system auto dial
  • Individual mailbox subscriber parameters and permissions
  • ‘Meet me’ conferencing administrations
  • IP soft phone administration
  • Extension to cellular – EC500

Dedicated Support for Avaya,
Cisco, Microsoft, and More!

Whether you have an immediate problem or are looking to get/add support for solutions from the top UC providers, we have you covered.

We use the latest diagnostic tools to acquire, respond to, and resolve MACD requests, problem & change management requests. Your customers & clients will not only have access to Tier 1 support but also account-specific teams, Tier 2, & Tier 3 support teams to help with more complex requests.

Dedicated Support for Avaya,
Cisco, Microsoft, and More!

Whether you have an immediate problem or are looking to get/add support for solutions from the top UC providers, we have you covered.

We use the latest diagnostic tools to acquire, respond to, and resolve MACD requests, problem & change management requests. Your customers & clients will not only have access to Tier 1 support but also account-specific teams, Tier 2, & Tier 3 support teams to help with more complex requests.

Keep Your Reputation Intact with Effective Incident Escalation

Your reputation depends on having critical situations resolved in a timely manner.

We use a speedy and effective escalation management process to help you avoid negative impacts to your revenue or reputation.

  • A senior technical resource & escalation manager are assigned to every problem.
  • Our team keeps all relevant personnel in the loop on the progress of all incidents.
  • We keep meticulous records at every step of the way.
  • Seismic lowers MTTR with a well-defined hierarchical escalation structure.

Keep Your Reputation Intact with Effective Incident Escalation

Your reputation depends on having critical situations resolved in a timely manner.

We use a speedy and effective escalation management process to help you avoid negative impacts to your revenue or reputation.

  • A senior technical resource & escalation manager are assigned to every problem.
  • Our team keeps all relevant personnel in the loop on the progress of all incidents.
  • We keep meticulous records at every step of the way.
  • Seismic lowers MTTR with a well-defined hierarchical escalation structure.

Reap the Benefits of More Specialized Backbone Support

Seismic’s backbone support team is comprised of well-trained remote engineers and technicians. Each member has a specialized understanding of UC environments & products. This unique knowledge and skillset is established across our entire talent pool.

Their expertise in UC solutions from companies like Avaya, Cisco, and Lync enable them to provide...

  • Infrastructure management at lower operational costs.
  • Technical domain expertise and dedicated 24/7 support.
  • Better & faster incident management and fault isolation.

Reap the Benefits of More Specialized Backbone Support

Seismic’s backbone support team is comprised of well-trained remote engineers and technicians. Each member has a specialized understanding of UC environments & products. This unique knowledge and skillset is established across our entire talent pool.

Their expertise in UC solutions from companies like Avaya, Cisco, and Lync enable them to provide...

  • Infrastructure management at lower operational costs.
  • Technical domain expertise and dedicated 24/7 support.
  • Better & faster incident management and fault isolation.

Gain a Specialized Partner With Our Engineering & Professional Services

Lean on our specialized team of engineers to implement a new communications network.

With a talent retention rate nearing 90%, everyone in our talent pool has the hands-on experience to confidently plan, design, deploy, and test new UC environments.

We’ll guide clients through the complex waters that come with any new deployment inside highly complex, multi-vendor infrastructures.

Gain a Specialized Partner With Our Engineering & Professional Services

Lean on our specialized team of engineers to implement a new communications network.

With a talent retention rate nearing 90%, everyone in our talent pool has the hands-on experience to confidently plan, design, deploy, and test new UC environments.

We’ll guide clients through the complex waters that come with any new deployment inside highly complex, multi-vendor infrastructures.

Best-source the Managed Services of your IT Infrastructure & UC

If you are an OEM or distributor you may want to completely or partially outsource your service management.

We make it easy to implement and operate a complex, specialized IT department into your customer’s infrastructure.

Augment Your Current Services Portfolio to Include Service of UCs

If you provide managed services, then Seismic gives you a simple way to expand your current services portfolio to include support for UCs.

Use our specialized services in their entirety, or break off pieces and offer them to your clients as needed.

Best-source the Managed Services of your IT Infrastructure & UC

If you are an OEM or distributor you may want to completely or partially outsource your service management.

We make it easy to implement and operate a complex, specialized IT department into your customer’s infrastructure.

 

Augment Your Current Services Portfolio to Include Service of UCs

If you provide managed services, then Seismic gives you a simple way to expand your current services
portfolio to include support for UCs.

Use our specialized services in their entirety, or break off pieces and offer them to your clients as
needed.

Explore Seismic's other services!

Explore Seismic's other services!

Of course, we stay flexible to
meet your complex needs

We’re certain that your company — whether it’s an SMB or an enterprise — has unique needs. So, we stay flexible and adaptable in order to make things simple for you.

Because of our flexibility, we prefer you speak with an expert before you make any decisions. You'll be able to discuss your unique needs and we can see if any of Seismic's services are a good fit.

Of course, we stay flexible to meet your complex needs

We’re certain that your company — whether it’s an SMB or an enterprise — has unique needs. So, we stay flexible and adaptable in order to make things simple for you.

Because of our flexibility, we prefer you speak with an expert before you make any decisions. You'll be able to discuss your unique needs and we can see if any of Seismic's services are a good fit.