Serv

Serv360 Features

The 360O Centerpiece of
Your IT Service Management

You Need More Than a Solution You Need an ITSM Centerpiece

After 20+ years in managed services, and with co-founders who’ve gone from support staff to CEOs, we’ve created an ITSM platform that centralizes everything you need in one cohesive, easy-to-use, cloud-based platform.

Serv360 is comprehensive, intuitive and customizable, making it the ITSM centerpiece you need it to be.

Incident Management

Problem Management

Change Management

Request Management

Asset Management

Network Operations Center

Operations Management

Event Correlation

Event Management

Access Management

Software Release Management

Manage Everything On One User-friendly Platform

Because Serv360 houses everything in an all-in-one platform, every event gets tied to the right incident, the right client, the right support staff, the right device, the right runbooks, the right... well, everything.

That way, no matter where you are on the platform, you’re no more than one or two speedy clicks away from resolution.

 

Track your workforce’s hours and measure their performance over time with our advanced reports and automatic correlation within the platform.

With our auto-discovery, Serv360 will grab and store information from new device installed into your network, login information included.

Sign, house, and track all your contracts in the same place that you manage everything else!

Easily view and edit everything tied to a client’s record in one
comprehensive client dashboard.

Use a simple window to create new work orders, track progress, and measure the effort hours that have been dedicated to each project.

Serv360 offers Security Monitoring, Advanced Threat Detection, Intelligence, and Incident Response as a part of our monitoring functions.

Make Everything Easier with
Automation that Matters

 

Incident Automation

Our system actively monitors your network. It automatically filters out unnecessary events, correlates them to the appropriate incident, and assigns them to the right service staff with actionable notifications.

Your team will even be able to login to the source device with the click of a button!

Runbook Automation

Create and execute runbooks to automate routine jobs, save time and maintain a standard for your operating procedures

You’ll be able to share these procedures with custom access, of course, to people inside or outside of your team.

MACD Automation

Your end clients will be able to create immediate or scheduled simple change (MACD) requests through the client portal.

Our customizable tool is able to automatically pick up those requests and solve them without manual intervention.

Give Your Clients a
User-Friendly Portal

Enable clients to report issues and submit change requests through a clean-looking and user-friendly client portal.

Once they submit something through the portal, Serv360 generates an incident and notifies all the appropriate team members.

Give Your Clients a
User-Friendly Portal

Enable clients to report issues and submit change requests through a clean-looking and user-friendly client portal.

Once they submit something through the portal, Serv360 generates an incident and notifies all the appropriate team members.

Customize Everything to Fit Your Company's Unique Needs

  • Take the pain out of running reports
    Make reports that are as simple or as advanced as you need them to be. Serv360’s advanced reporting tool is fast and responsive because.
  • Streamline your dashboard with custom widgets
    You can even nest reports and create a straight-forward click-through style widget that you can put on your dashboard.

Customize Everything to Fit Your Company's Unique Needs

  • Take the pain out of running reports
    Make reports that are as simple or as advanced as you need them to be. Serv360’s advanced reporting tool is fast and responsive because.
  • Streamline your dashboard with custom widgets
    You can even nest reports and create a straight-forward click-through style widget that you can put on your dashboard.

Compliment & Integrate With Your Other Technologies

Would we really be able to call Serv360 an ITSM centerpiece if it didn’t integrate with the tools you need? We maintain a flexible architecture with open APIs so you can connect Serv360 with all the other tools that are important to your business.

Compliment & Integrate With Your Other Technologies

Would we really be able to call Serv360 an ITSM centerpiece if it didn’t integrate with the tools you need? We maintain a flexible architecture with open APIs so you can connect Serv360 with all the other tools that are important to your business.

 

Get Up and Running Fast with Easy Onboarding

Don’t worry about a long-winded onboarding process and a huge learning curve.

Porting tickets into your new database is easy. With auto-discovery, Serv360 automatically populates all your network’s device and software information — device login info included — in about half a day depending on the size.

And as truly knowledgeable and experienced managed service providers ourselves, we’ve made our platform intuitive and user-friendly. If you do have questions, we’ll be there to help along the way.

 

That's okay, too! We can connect to 3rd-party monitoring
systems.

Perfect! We are able to connect with fully cloud-based monitoring solutions.

Take Advantage of Our Fast,
Thorough & Friendly Support Staff

You know better than anyone how talented service staff & support engineers can make the world of difference.

We’ll be there while you set up Serv360, when you’re onboarding clients, administering access, porting old tickets — which is quick and automatic — and whenever you run into issues.

Take Advantage of Our Fast,
Thorough & Friendly Support Staff

You know better than anyone how talented service staff & support engineers can make the world of difference.

We’ll be there while you set up Serv360, when you’re onboarding clients, administering access, porting old tickets — which is quick and automatic — and whenever you run into issues.

Rest Easy Knowing You're Using a Secure Platform

We understand that good software development and service delivery are built around robust security and privacy policies.

Our cloud-based platform is deployed using industry leading, highly secure, and scalable cloud infrastructures. Within Serv360, you'll be able to encrypt data and devices wherever possible.

We also use a role-based central repository to manage any code. To be safe, we maintain a record of any changes to the code, which will be available to you in the form of release notes.

Rest Easy Knowing You're Using a Secure Platform

We understand that good software development and service delivery are built around robust security and privacy policies.

Our cloud-based platform is deployed using industry leading, highly secure, and scalable cloud infrastructures. Within Serv360, you'll be able to encrypt data and devices wherever possible.

We also use a role-based central repository to manage any code. To be safe, we maintain a record of any changes to the code, which will be available to you in the form of release notes.

 

Before you decide anything,
see Serv360 in action

Our reputation depends on ensuring that our platform is appropriate for your company's needs. And because Serv360 is so flexible and scalable, it's hard for us to offer an out-of-the-box trial.

So, please schedule a demonstration with one of our experts before we put you in touch with a salesperson. Thank you!

Before you decide anything, see Serv360 in action

Our reputation depends on ensuring that our platform is appropriate for your company's needs. And because Serv360 is so flexible and scalable, it's hard for us to offer an out-of-the-box trial.

So, please schedule a demonstration with one of our experts before we put you in touch with a salesperson. Thank you!